Neo Player - Privacy Policy

Privacy Policy

Effective Date: July 7, 2025

This Privacy Policy describes how Muaaz Farooq (“Service Provider”, “we”, “us”, or “our”) collects, uses, discloses, and protects information in connection with the Neo Player mobile application (“Application”). This Policy applies to all users worldwide. By downloading, installing, or using the Application, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

1.1 User‑Provided Information

• Registration Data. You may choose to register or log in via third‑party accounts. We do not require registration to use the Application’s core features.
• Support Requests. If you contact us (e.g., via email), you may provide personal information such as your name and email address so we can respond.

1.2 Automatically Collected Information

We use third‑party services (see Section 3) that may collect:

• Device identifiers (including Advertising ID)
• Device model, operating system version, browser type
• IP address
• Usage data (screens viewed, session duration, interactions)
• Crash logs and performance metrics

1.3 Location Information

We do not collect precise, real‑time GPS location.

2. Legal Bases for Processing (GDPR)

If you are an EU resident, our legal bases for processing your data include:

• Consent. You consent when you agree to this Policy or enable certain features.
• Legitimate Interests. We may process analytics and crash data to improve and secure the Application.
• Legal Obligation. We may process data to comply with legal requirements.

3. Third‑Party Services & Data Sharing

We use the following third‑party providers, each with its own privacy policy:

Provider	Purpose	Privacy Policy URL
Google Play Services	Core app functionality	policies.google.com/privacy
AdMob	Ad serving	support.google.com/admob/answer/6128543
Google Analytics for Firebase	Usage analytics	firebase.google.com/support/privacy
Firebase Crashlytics	Crash reporting & performance	firebase.google.com/support/privacy

Data Sharing. We may share aggregated, anonymized data with service providers to improve the Application. We do not sell your personal data.

Lawful Disclosures. We may disclose data when required by law or to protect rights:

• To comply with a subpoena or legal process
• To prevent fraud or imminent harm
• To respond to valid government requests

4. User Rights

4.1 EU Residents (GDPR)

You have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Withdraw consent at any time
• Receive a copy of your data (data portability)
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at feedback.neoplayer@gmail.com.

4.2 California Residents (CCPA)

Under the California Consumer Privacy Act, you have the right to:

• Know what personal information is collected and how it is used
• Delete personal information we have collected
• Opt out of the sale of personal information (we do not sell data)
• Non‑discrimination for exercising your rights

To submit a request, email feedback.neoplayer@gmail.com with “CCPA Request” in the subject line.

4.3 Other Regions

Depending on your local privacy laws, you may have additional rights. Please contact us for more details.

5. Data Retention

• User‑Provided Data. Retained as long as you use the Application, plus a reasonable period thereafter for operational purposes.
• Automated Data. Retained up to 24 months by service providers, then anonymized or deleted according to their policies.

6. Data Deletion & Opt‑Out

You may request deletion of any personal data we hold by contacting feedback.neoplayer@gmail.com. To manage third‑party data:

• Reset Advertising ID: In your device settings
• Opt out of personalized ads: Via your device’s ad settings
• Request deletion from Google: Google Data Removal Form

Uninstalling the Application will stop data collection from your device.

7. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal data, contact feedback.neoplayer@gmail.com and we will delete the information promptly.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect information. However, no security system is impenetrable.

9. Changes to This Policy

We may update this Policy periodically. We will notify you by updating the “Effective Date” above. Continued use after changes implies acceptance.

10. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Email: feedback.neoplayer@gmail.com